Shipping + Handling
SHIPPING POLICY AND CHARGES
Nothing is more important to us than your complete satisfaction; that is why we take great care creating our chocolates and hand packing your order.
HOW ORDERS ARE PROCESSED:
Orders received in our system Monday, Tuesday, and Wednesday PRIOR TO 12:00pm EST are processed and shipped the same day unless otherwise specified. orders placed and received in our system AFTER 12:00pm EST will ship the next available shipping day.
To limit time in transit, orders are NOT shipped over the weekend. This is designed to ensure premium quality upon arrival. During busy holiday periods, orders may require additional time to process and depart from our Chocolat Atelier.
The two shipping methods we offer are: 2-3 DAY (which is our standard method of shipping via USPS) or STANDARD OVERNIGHT (also via USPS).
2-3 Day Delivery: These orders ship MONDAY through WEDNESDAY ONLY and packages will arrive the second or third day following the ship date. Orders received after 12:00pm EST on Wednesday will not ship until the following Monday or next available ship day. If cool temperatures allow your chocolate to be safely transported, we may choose to ship on Thursday or Friday.
Please note that orders shipped via 2-3 Day delivery on Thursday or Friday will not reach their destination until the following Monday or Tuesday (or possibly the next available delivery day).
Overnight Delivery: These orders ship MONDAY through THURSDAY ONLY and packages will arrive the next day following the ship date. Orders received after 12:00pm EST on Friday will not ship until the following Monday or next available ship day. For this service, please contact us directly at: 912-335-2914 for a shipping quote. (average overnight shipping ranges from $45-$85 ++)
* SPECIAL CIRCUMSTANCES: Saturday is NOT a standard delivery day, and is only available in some areas at an additional cost - special arrangements must be made. If you require your Overnight delivery to arrive early in the day, then you must request PRIORITY Overnight - there is an additional charge for this service. To make either of these requests, please phone (912) 335-2914.
• Due to the perishable nature of our products, Chocolat by Adam Turoni is unable to ship to PO Boxes, APO, or FPO addresses.
** Please note that during the summer months: May - mid/October we ship all packaged with signature required. Keep in mind that the ice packs we use to keep the product from melting will only last approx (3) days, therefor it is imperative that the package is delivered during the first attempt by the USPS.
Please keep this in mind & chose an address where someone can always receive your package, if you will be away, at work during the day or will be traveling. Unfortunately we are not responsible for melting or damage to the product when it is due to additional delivery days being added due to USPS shipping practices or delays caused by receipt party not being home to sign for package at the time of first attempt to deliver**
Please Note: Our chocolates may have come into contact with peanut and other ground nut products, as well as tree nut products such as almonds. Milk chocolate products contain whole milk powder.
If you have questions about any of the preceding, please contact us at CHOCOLATAT@YMAIL.COM or phone us at (912) 335-2914. Thank you!
All photography by Lily Lewin. All rights reserved.