Shipping + Handling
Nothing is more important to us than your complete satisfaction; that is why we take great care creating our chocolates and hand packing your order.
HOW ORDERS ARE PROCESSED:
Orders received in our system Monday, Tuesday, and Wednesday are processed and shipped within (2) days unless we are out of the items you have ordered. Because we make everything in house, we generally can get something done that may be out of stock within a few days. We will contact you if an item you have ordered is out of stock and give you an approximate date it will be ready to ship.
To limit time in transit, orders are NOT shipped over the weekend. This is designed to ensure premium quality upon arrival. During busy holiday periods, orders may require additional time to process and depart from our chocolat Atelier.
We only offer 2-3 DAY priority shipping via the USPS: During the Winter months of: Nov thru end of April, we will ship Monday thru saturday. .On average we ship orders two days from the date they are received (as noted above). Nothing is shipped out the same day. We require this time to process and package all orders.
During the Summer months: May thru Oct (it remains hot in this area until then). We will only ship: Mon thru Wed to ensure no package is left in a hot warehouse over the weekend.
• Due to the perishable nature of our products, Chocolat by Adam Turoni is unable to ship to PO Boxes, APO, or FPO addresses.
** Please note that during the summer months: May - mid/October we ship all packaged with signature required. Keep in mind that the ice packs we use to keep the product from melting will only last approx (3) days, therefor it is imperative that the package is delivered during the first attempt by the USPS.
Please keep this in mind & chose an address where someone can always receive your package, if you will be away, at work during the day or will be traveling. Unfortunately we are not responsible for melting or damage to the product when it is due to additional delivery days being added due to USPS shipping practices or delays caused by receipt party not being home to sign for package at the time of first attempt to deliver**
Please Note: Our chocolates may have come into contact with peanut and other ground nut products, as well as tree nut products such as almonds. Milk chocolate products contain whole milk powder.
If you have questions about any of the preceding, please contact us at firstname.lastname@example.org or phone us at (912) 335-2914.
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